Privacy Notice

1. Who we are and our role

EventOS is operated by DineWise Solutions LLC (Texas, USA). For data of client organizations and their users we are the controller. For ticket buyers' data, the event ORGANIZER decides how it is used (controller) and DineWise processes it on their behalf to provide the service (processor/service provider).

2. Data we collect

From organizations and their team: name, email, phone, business details, settings, usage logs, PINs (stored hashed) and box-office and approval logs. Bank details and tax IDs are collected directly by Stripe; we do not store them.

From buyers: name, email, phone, purchases, tickets and their entry scans, account data and loyalty points (if you create an account), people you assign tickets to, communication preferences and push notification subscriptions. Card data is processed by Stripe; we do not receive it.

From devices: IP address, browser and cookies (see section 7).

Content you upload: images, logos and, if you use AI import, venue photos.

3. How we use it

To operate the platform (sales, issuing and sending tickets, access control, tables, box office); bill subscriptions; security, fraud prevention and auditing; support; operational notices; and EventOS marketing to organizations (with opt-out). Organizers use their buyers' data for their event and, only with consent, for promotions.

4. Emails and messages

We send transactional emails needed for your purchase. Promotional emails require your consent and always include an unsubscribe link. We do not currently send SMS; if used in the future, we will request express consent under the TCPA.

5. Who we share it with

With the organizer of the event you bought; and with providers that process data on our behalf under contract: Stripe (payments), Resend (email), Vercel (hosting), Neon (database), Cloudinary (images), Anthropic (AI image analysis, only if the organizer uses that feature) and your browser's push notification services. Also when required by law or to protect rights and safety.

6. We do not sell your data

We do not sell personal information or share it for cross-context behavioral advertising. We honor opt-out signals such as Global Privacy Control (GPC).

7. Cookies

We only use necessary and functional cookies, with no third-party advertising or analytics cookies:

• eventos_session — admin panel session (30 days).

• Per-organizer buyer session cookie — your buyer account (30 days).

• Cart — tickets selected while you shop.

• eventos_ref — code of the promoter who referred you (30 days).

• Language — your preferred language (1 year).

• eventos_pos_station and eventos_pos_op — organizer point-of-sale stations (30 days and minutes, respectively).

You can delete them in your browser; some features will stop working.

8. Retention

While the account or relationship is active. Upon termination, the organization may export its data for 30 days, after which it is deleted or anonymized, except records we must keep by law (for example, billing and transactions, up to 7 years).

9. Security

We use encryption in transit, hashed passwords and PINs, role-based access controls, audit logs and industry-standard providers. If a breach affects your data, we will notify you as required by applicable law (including Texas law).

10. Your rights

Depending on your state (for example, Texas – TDPSA, California – CCPA/CPRA and others), you may request access, correction, deletion, portability and opt out of sale, targeted advertising or profiling. If you are a buyer, direct your request to the event organizer; we help them handle it. You can also write to management@dinewisesolutions.com. We will respond within 45 days; if we deny your request you may appeal by replying to the same email. You may use an authorized agent. We will not discriminate against you for exercising your rights.

11. Children

The platform is not directed to children under 13 and we do not knowingly collect their data. If you believe a child gave us data, write to us to delete it.

12. Transfers

We process data mainly in the United States.

13. Changes and contact

We will post changes on this page and notify material changes. Privacy contact: management@dinewisesolutions.com.